Your personal data is a trust we take seriously. This page explains clearly what information Pokermx collects, how it is used, and who it may be shared with.
Pokermx only collects the information needed to keep the platform running smoothly and to provide you with the best possible service. We never ask for data that isn't necessary.
| Data Type | What We Collect | When It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID / passport number | During Registration & KYC Verification |
| Contact information | Phone number, email address, current residential address | At registration |
| Financial Information | Mobile Pay/Nagad number, transaction history (card numbers are never stored) | During Deposit/Withdrawal |
| Usage Data | Login times, betting history, preferred games | While Using the Platform |
| Technical Information | IP address, device type, browser information | Automatically at every session |
Pokermx primarily uses your data to deliver services, maintain security, and improve your experience. Below are the six key purposes.
Service Operations: Your data is needed to create and manage your account, process bets, pay out winnings, and provide customer support. Without it, pokermx simply cannot function.
Identity Verification & Fraud Prevention: The KYC process confirms that every account belongs to a real individual. It also protects you — keeping the platform free from fake accounts and bots ensures fair competition for everyone.
Contact & Support: We use your email address and phone number to send you important updates, security alerts, and responses to your queries. Marketing messages require separate consent, and you can opt out at any time.
Platform Improvement: Anonymized data is analyzed to understand which features are most used and where issues arise. No individual is identified in this analysis.
Pokermx does not sell your personal data to any third party. However, in certain limited circumstances, specific information may be shared with designated partners.
| Recipient | What Data Is Shared | Reason |
|---|---|---|
| Payment Provider | Name, transaction amount, mobile number | Deposit / Withdrawal Process |
| KYC Service Provider | Identity Document Details | Identity Verification |
| Regulatory authorities | Essential Information | In response to valid legal requests |
| Cybersecurity Partner | Log data, IP information | Fraud & Hack Prevention |
Pokermx uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help the website remember your preferences.
You can disable optional cookies through your browser settings. Please note that turning off essential cookies may affect how the platform functions.
Pokermx uses internationally recognised security technology to protect your data. Security isn't an added bonus — it's the foundation of everything we do.
You have the following rights regarding your data at pokermx. These aren't privileges — they're your fundamental rights, and we take them seriously.
To exercise any of these rights, email privacy@pokermx.net. pokermx guarantees a written response within 30 days.
Pokermx works with a number of trusted third-party service providers to keep the platform running effectively. A separate confidentiality agreement is in place with each provider.
Payment gateways (Mobile Pay, Nagad, Rocket), identity verification services, and cybersecurity providers each operate under their own privacy policies. They receive only the specific data required for their designated function and may not use it for any other purpose.
Pokermx does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
| Data Type | Retention period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction History | 7 Years | AML regulatory requirements |
| Betting History | 3 years | Dispute resolution support |
| Customer Support Chat | 2 years | Service improvement |
| Log files (IP address, etc.) | 90 Days | Security analysis |
| Marketing Preferences | Until consent is withdrawn | User preferences |
Pokermx strictly prohibits anyone under 18 from accessing the platform. If we discover that a minor has created an account, it will be closed immediately and any deposited funds will be returned.
Pokermx may update this Privacy Policy from time to time. For any significant changes, you will be notified 30 days in advance via your registered email or an in-app notification.
The latest version of this policy is always available at pokermx.net/privacy-policy. Continued use of the platform after any changes constitutes acceptance of the updated policy.
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Now that you know our commitment to privacy, register for free at pokermx and become part of Bangladesh's most trusted betting platform.